EE Connectivity Backup lights: what each colour means
11 light states of the EE Connectivity Backup, from EE’s own page What the lights mean on your Connectivity Backup. It has a central light and 4G signal bars. The Connectivity Backup is EE’s 4G backup device: it pairs with an EE Smart Hub and uses the mobile network to support your broadband. EE says a good spot for it shows an aqua central light and aqua or white 4G bars; two or three bars are good.
EE: the name is printed on a sticker on the back of the hub.
Central light solid green
The Connectivity Backup is starting up.
EE’s page gives no step for this light.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
Central light solid orange
The device is too far from your hub.
EE’s page gives no step for this light.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
Central light solid aqua
The device is paired with your hub.
EE’s page gives no step for this light.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
Central light solid red
There’s a problem.
What EE says to do
- Restart the Connectivity Backup (EE also suggests trying another spot). If it is still red, get in touch with EE.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
Central light flashing green
The device is not paired with your Smart Hub.
What EE says to do
- Make sure the hub is on and connected to the device.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
Central light flashing red
The device cannot connect to your hub.
What EE says to do
- Connect it with an Ethernet cable, or move the hub and the device closer together.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
Central light flashing aqua
The device is pairing with the hub.
EE’s page gives no step for this light.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
4G bars flashing aqua
The device is connecting to the mobile network.
EE’s page gives no step for this light.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
4G bars solid aqua (all or some)
Signal strength, ready to back up your broadband: two or three bars are good; one bar is OK but you may be able to improve it by moving the device.
EE’s page gives no step for this light.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
4G bars solid white (all or some)
The device is using mobile data to keep your broadband going. Two or three bars are good; one is OK.
EE’s page gives no step for this light.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
4G bars solid red
There’s a problem with the device.
What EE says to do
- EE asks you to get in touch.
Source: What the lights mean on your Connectivity Backup (EE), checked 2026-09-29.
Other EE hubs
The same colour can mean something else on another EE hub, so check the name on your hub’s label.
Sources
EE’s own pages only, read on the date shown. Nothing here comes from third-party router-light sites.
- EE: What the lights mean on your Connectivity Backup — EE Connectivity Backup. ee.co.uk Checked 2026-09-29.
Find a light by colour on any provider’s hub or maker’s router →