EE Smart Hub 7 Plus lights: what each colour means

8 light states of the EE Smart Hub 7 Plus, from EE’s own page What the lights on your Smart Hub 7 Plus mean. It has one status light.

EE: the name is printed on a sticker on the back of the hub.

1. Aqua light

   Your hub is connected to broadband.

   What EE says to do

   1. If a device can’t get online, switch it off and on, or turn the hub off for two minutes and back on.

   Source: What the lights on your Smart Hub 7 Plus mean (EE), checked 2026-09-29.

2. Green light

   Your hub is starting up.

   What EE says to do

   1. Wait at least three minutes for it to turn solid aqua.
   2. If it stays green, turn it off with the Power button, wait two minutes, turn it on and wait three minutes.
   3. Still green: with the hub on, hold the Reset button with a pin for about 20 seconds until the light turns green again, then let go.

   Source: What the lights on your Smart Hub 7 Plus mean (EE), checked 2026-09-29.

3. Flashing orange light

   Your hub is connecting to broadband.

   What EE says to do

   1. Give it at least three minutes; the light turns aqua when the hub is ready.
   2. If it keeps flashing, check the white cable with red ends is firmly in the socket marked WAN or 4, and its other end in the Openreach modem’s Port 1 or LAN1.

   Source: What the lights on your Smart Hub 7 Plus mean (EE), checked 2026-09-29.

4. Orange light

   Your hub isn’t connected to the internet.

   What EE says to do

   1. Turn the hub off, wait two minutes, turn it back on; check your activation date and EE’s service status.

   Source: What the lights on your Smart Hub 7 Plus mean (EE), checked 2026-09-29.

5. White light

   Your Connect Backup device is in use and the hub is using the mobile network (resilience mode).

   EE’s page gives no step for this light.

   Source: What the lights on your Smart Hub 7 Plus mean (EE), checked 2026-09-29.

6. Flashing red light

   There’s a problem somewhere.

   What EE says to do

   1. Turn the hub off with the Power button, wait two minutes, turn it back on, and check the light again after three minutes.

   Source: What the lights on your Smart Hub 7 Plus mean (EE), checked 2026-09-29.

7. No light

   Either the power is off, or the light has been turned off.

   What EE says to do

   1. Check the power cable is in the back of the hub, the plug is in and switched on, and push the hub’s Power button.

   Source: What the lights on your Smart Hub 7 Plus mean (EE), checked 2026-09-29.

8. Flashing blue light

   The WPS button on the back of the hub was pressed: it is waiting for you to press or select WPS on your computer or device.

   What EE says to do

   1. Press or select WPS on the device you are connecting.

   Source: What the lights on your Smart Hub 7 Plus mean (EE), checked 2026-09-29.

Find a light by colour on any provider’s hub →