BT Smart Hub 3 lights: what each colour means

7 light states of the BT Smart Hub 3, from BT’s own page What do the lights on my BT Hub or Complete Wi-Fi device mean?. It has one status light.

1. Solid blue

   Your hub is working and is connected to the internet.

   What BT says to do

   1. If you can’t get online, it might be your device: switch the device off and on.

   Source: What do the lights on my BT Hub or Complete Wi-Fi device mean? (BT), checked 2026-09-29.

2. Solid green

   Your hub is starting up.

   What BT says to do

   1. Leave the hub to start up.
   2. If the light stays solid green for 5 minutes, first check you are using the power adapter supplied with the hub, then restart the hub.

   Source: What do the lights on my BT Hub or Complete Wi-Fi device mean? (BT), checked 2026-09-29.

3. Flashing orange

   Your hub is connecting to broadband.

   What BT says to do

   1. Give it at least 3 minutes to connect; the light turns solid blue when the hub is ready.
   2. If it doesn’t turn blue, check the broadband cable and the filter (if you use one) are plugged in correctly.

   Source: What do the lights on my BT Hub or Complete Wi-Fi device mean? (BT), checked 2026-09-29.

4. Solid orange

   Your hub is working but isn’t connected to the internet.

   What BT says to do

   1. Restart the hub.
   2. Check your broadband line’s activation date, or connect Hybrid Connect or Connectivity Backup if you have one.
   3. If it still doesn’t work, contact BT.

   Source: What do the lights on my BT Hub or Complete Wi-Fi device mean? (BT), checked 2026-09-29.

5. Solid white

   Your hub is connected to the mobile network through Hybrid Connect: Hybrid Connect is in use and in resilience mode, keeping you connected.

   BT’s page gives no step for this light.

   Source: What do the lights on my BT Hub or Complete Wi-Fi device mean? (BT), checked 2026-09-29.

6. No light

   The power is off or the lights have been turned off.

   What BT says to do

   1. Check the hub is plugged in and switched on.
   2. Make sure the lights haven’t been turned off in the Hub Manager.

   Source: What do the lights on my BT Hub or Complete Wi-Fi device mean? (BT), checked 2026-09-29.

7. Flashing blue after pressing WPS

   The WPS button was pressed: the hub is waiting for you to press the WPS button on your computer or device.

   What BT says to do

   1. Press the WPS button on the device you want to connect.

   Source: What do the lights on my BT Hub or Complete Wi-Fi device mean? (BT), checked 2026-09-29.

Find a light by colour on any provider’s hub →