360 Vis Nav: “Unable to return to dock” alert
The robot has been unable to return to its dock. It may have become boxed in by obstacles.
The alert, as Dyson names it: Unable to return to dock
Applies to: Dyson 360 Vis Nav. What you notice: the “Unable to return to dock” alert on the screen and in the app.
What Dyson says to do
- Make sure its path back to the dock is not obstructed.
- Check the robot’s sensors for dust or threads, and clean them as shown in ‘Cleaning your camera lens and sensors’.
- If you can’t clear the alert, call the Dyson Helpline.
Source
Dyson’s own support page or manual, read on the date shown.
- Dyson: Dyson 360 Vis Nav user manual — Dyson 360 Vis Nav robot vacuum (RB03). www.dyson.com Checked 2026-09-29.