Sky Hub lights: what each colour means

7 light states of the Sky Hub, from Sky’s own page Lights on your Sky hub explained: What colour is the power light? (Sky Hub). It has a power light and an internet light on the front (and, with a Sky+HD box, a Sky+HD light). On this older Sky hub the ‘all fine’ colour is white, and Sky asks about the power light first.

1. Power and internet lights white

   You’re all set up: the hub is working and connected to the internet. If a Sky+HD light is white too, the Sky+ box is online and on-demand TV is ready; if the Sky+HD light is flashing, the box is downloading on-demand content.

   Sky’s page gives no step for this light.

   Source: The internet light is white (Sky), checked 2026-09-29.

2. Power light flashing white

   The hub is running a software update. It usually takes about 15 minutes and the light stops flashing when it’s done.

   What Sky says to do

   1. Don’t turn the hub off while it updates.
   2. Flashing for more than 15 minutes? Switch the hub off and on again at the plug socket and wait a few minutes while it starts.
   3. Still the same? Sky says there might be a problem with the hub and asks you to get in touch.

   Source: The power light is flashing white (Sky), checked 2026-09-29.

3. Power light amber

   It looks like there might be a fault with the hub.

   What Sky says to do

   1. Sign in to Sky’s Service Checker, which runs tests on your connection and setup and shows you how to fix a fault if it finds one.

   Source: The power light is amber (Sky), checked 2026-09-29.

4. Power light flashing amber

   The hub is in recovery mode; this can happen after a software update.

   What Sky says to do

   1. If it has been flashing for more than 15 minutes, hold Reset on the back of the hub for 10 to 30 seconds, until the lights on the front blink.
   2. Wait a few minutes for the lights to return to normal, then check your broadband works. The reset puts the Wi-Fi password back to the one printed on the hub.

   Source: The power light is flashing amber (Sky), checked 2026-09-29.

5. Internet light amber

   It looks like there might be a problem with the connection; Sky gives the same answer as for an internet light that is off.

   What Sky says to do

   1. Sign in to Sky’s Service Checker, which runs tests on your connection and setup and shows you how to fix a fault if it finds one.
   2. Not the account holder? Sky links its step-by-step broadband troubleshooter instead.

   Source: It looks like there might be a problem (Sky), checked 2026-09-29.

6. Power light white, internet light off

   Sky treats this as a possible problem with the connection: its guide says “It looks like there might be a problem”.

   What Sky says to do

   1. Sign in to Sky’s Service Checker, which runs tests on your connection and setup and shows you how to fix a fault if it finds one.

   Source: It looks like there might be a problem (Sky), checked 2026-09-29.

7. No lights

   The hub has no power, or is not getting it.

   What Sky says to do

   1. Switch the hub off at the mains. While it’s off, check the power cable for damage and try the plug socket with another device.
   2. Switch the hub back on and wait a few minutes for it to restart and the lights to come back.
   3. Still off? Sky asks you to run its connection tests (Service Checker, signed in to your Sky account).

   Source: Your hub lights are off (Sky), checked 2026-09-29.

Find a light by colour on any provider’s hub or maker’s router →