Sky Broadband Hub lights: what each colour means

7 light states of the Sky Broadband Hub, from Sky’s own page Lights on your Sky hub explained (choose your hub). It has power, internet and voice lights.

1. Power, internet and voice lights green

   You’re all set up: the hub is connected to the internet and the home phone service is ready to make calls.

   Sky’s page gives no step for this light.

   Source: The voice light is green (Sky), checked 2026-09-29.

2. Power light flashing green

   Your hub is running a software update.

   What Sky says to do

   1. It usually takes about 15 minutes; the light stops flashing when it’s done. Don’t turn the hub off meanwhile.

   Source: The power light is flashing green (Sky), checked 2026-09-29.

3. Power light flashing amber

   Your hub is in recovery mode; this can happen after a software update.

   What Sky says to do

   1. Flashing for more than 15 minutes? Hold Reset on the back for 10 to 30 seconds until the front lights blink, wait a few minutes, then check your broadband. This puts the Wi-Fi password back to the one on the hub’s label.

   Source: The power light is flashing amber (Sky), checked 2026-09-29.

4. Power light red

   There might be a fault with your hub.

   What Sky says to do

   1. Sign in to Sky’s Service Checker to run tests on the connection and setup.

   Source: The power light is red (Sky), checked 2026-09-29.

5. Internet light flashing amber

   Your hub is trying to connect; this usually happens while it starts up, for example after a restart.

   What Sky says to do

   1. Flashing amber for more than 5 minutes? Sign in to Sky’s Service Checker to run tests.

   Source: The internet light is flashing amber (Sky), checked 2026-09-29.

6. Internet light amber or off

   It looks like there might be a problem.

   What Sky says to do

   1. Sign in to Sky’s Service Checker to run tests; if it finds a fault it shows you how to fix it.

   Source: It looks like there might be a problem (Sky), checked 2026-09-29.

7. Power light off

   Your hub lights are off.

   What Sky says to do

   1. Switch the hub off at the mains, check the power cable and the plug socket, switch it back on and wait a few minutes.

   Source: Your hub lights are off (Sky), checked 2026-09-29.

Find a light by colour on any provider’s hub →