Hotpoint fridge freezer error codes
11 codes that Hotpoint publishes for its fridge freezers, each with what it means, the likely cause, what you can safely check and when to call a service engineer. Tap your code:
Fridge or freezer: do only the checks the maker gives for that code, and unplug it only where the maker says to — Samsung asks owners not to unplug or press buttons to clear a code, so its engineer can still read the fault. Do not take off panels or touch sensors, wiring or the cooling circuit: anything past the maker’s own checks is for the maker’s service engineer. Codes that need one are marked Engineer.
Read this first
Hotpoint UK lists eleven fridge-freezer codes, E0 to E9 and EE, on its own service page. Most are sensor faults for which Hotpoint’s only advice is to book an engineer on 0344 822 4224; only two come with something to check yourself — E9, the freezer high-temperature alarm, and E3. Hotpoint’s page names no model range; Whirlpool and Indesit fridge-freezers come from the same group, but models differ and they may use other codes, so check your manual. Hotpoint’s page gives E7 and E8 the same name.
E0 Ice maker fault (if fitted)
- What it means
- The ice maker is not working correctly.
- Likely cause
- A fault in the ice maker; Hotpoint names no further cause.
- What you can safely check
Nothing for the owner to check: this one is for a service engineer.
- When to call a service engineer
- Engineer Hotpoint recommends calling its customer service centre to book an engineer: 0344 822 4224.
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
E1 Fridge sensor fault
- What it means
- A fault in the refrigerator’s temperature sensor.
- Likely cause
- Hotpoint names no further cause.
- What you can safely check
Nothing for the owner to check: this one is for a service engineer.
- When to call a service engineer
- Engineer Hotpoint recommends calling its customer service centre to book an engineer: 0344 822 4224.
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
E2 Freezer sensor fault
- What it means
- A fault in the freezer’s temperature sensor; the freezer temperature is not right.
- Likely cause
- Hotpoint names no further cause.
- What you can safely check
Nothing for the owner to check: this one is for a service engineer.
- When to call a service engineer
- Engineer Hotpoint recommends calling its customer service centre to book an engineer: 0344 822 4224.
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
E3 Defrost sensor fault
- What it means
- A fault in the defrost sensor; the fridge temperature is not right.
- Likely cause
- Hotpoint names no further cause.
- What you can safely check
Fridge or freezer: do only the checks the maker gives for that code, and unplug it only where the maker says to — Samsung asks owners not to unplug or press buttons to clear a code, so its engineer can still read the fault.
- Hotpoint’s advice for E3 is to check “the drain pipe and under sink plumbing” for blockages. That is how Hotpoint’s page prints it; a freestanding fridge-freezer usually has no drain pipe or sink connection, so if there is nothing of the kind to check, go straight to the engineer.
- When to call a service engineer
- If the fault continues, call Hotpoint’s customer service centre to book an engineer: 0344 822 4224.
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
E4 Fridge defrost sensor fault
- What it means
- A fault in the fridge’s defrost sensor; the fridge temperature is not right.
- Likely cause
- Hotpoint names no further cause.
- What you can safely check
Nothing for the owner to check: this one is for a service engineer.
- When to call a service engineer
- Engineer Hotpoint recommends calling its customer service centre to book an engineer: 0344 822 4224.
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
E5 Freezer defrost sensor fault
- What it means
- A fault in the freezer’s defrost sensor; the freezer temperature is not right.
- Likely cause
- Hotpoint names no further cause.
- What you can safely check
Nothing for the owner to check: this one is for a service engineer.
- When to call a service engineer
- Engineer Hotpoint recommends calling its customer service centre to book an engineer: 0344 822 4224.
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
E6 Control board or display board fault
- What it means
- A fault in the main control board or the display board: the display or the controls are not working correctly.
- Likely cause
- Hotpoint names no further cause.
- What you can safely check
Nothing for the owner to check: this one is for a service engineer.
- When to call a service engineer
- Engineer Hotpoint recommends calling its customer service centre to book an engineer: 0344 822 4224.
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
E7 E8 Surrounding-temperature sensor fault
- What it means
- A fault in the environmental (room) temperature sensor. Hotpoint says a number of things affecting the temperature in the appliance could be happening.
- Likely cause
- Hotpoint names no further cause, and gives E7 and E8 the same name.
- What you can safely check
Nothing for the owner to check: this one is for a service engineer.
- When to call a service engineer
- Engineer Hotpoint recommends calling its customer service centre to book an engineer: 0344 822 4224.
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
E9 Freezer high-temperature alarm
- What it means
- The freezer is too warm.
- Likely cause
- Hotpoint: the freezer door may have been left open, and the food in the freezer has started to defrost.
- What you can safely check
Fridge or freezer: do only the checks the maker gives for that code, and unplug it only where the maker says to — Samsung asks owners not to unplug or press buttons to clear a code, so its engineer can still read the fault.
- Check that the freezer door is closed properly.
- When to call a service engineer
- If the problem persists, call Hotpoint’s customer service centre to book an engineer: 0344 822 4224.
The symbol for this on the display: Temperature alarm (freezer too warm) · Door-open alarm (open door or bell).
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
EE Ice maker circuit fault (if fitted)
- What it means
- A fault in the ice maker’s circuit: the ice maker is not working correctly.
- Likely cause
- Hotpoint names no further cause.
- What you can safely check
Nothing for the owner to check: this one is for a service engineer.
- When to call a service engineer
- Engineer Hotpoint recommends calling its customer service centre to book an engineer: 0344 822 4224.
Source: Hotpoint, Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.
A code that is not listed here
Hotpoint’s page lists only E0 to E9 and EE. For any other code, call Hotpoint customer service on 0344 822 4224; for a Whirlpool or Indesit model, check its manual.
We list only codes the source below states. If your code is not here, it may belong to a model the source does not cover: your model’s manual is the authority.
Related pages
Source
Every code on this page comes from this page, published by Hotpoint and read on the date shown. Meanings are written in our own words; nothing is taken from other makes, other models or third-party code sites.
- Hotpoint: Hotpoint UK — Hotpoint Fridge Freezer Error Codes (service page; no model range named) Checked 2026-09-29.