Hive thermostat: ‘No Signal’ on the thermostat

What Hive says to do

1. Take the thermostat off the wall (press the tab on its base, or pull a touch-screen model off its back plate) and bring it to the receiver near your boiler or hot water tank.
2. Take the batteries out and put them straight back in to restart it, then put it back on the wall; it should show ‘Reconnecting’.
3. When the room temperature shows, turn the heating on and check the receiver’s ‘status’ and ‘central heating’ lights turn green.
4. If ‘No Signal’ stays, reset and pair the devices by hand as Hive’s page describes; this erases your heating and hot water schedules.

Other Hive thermostat and receiver states

• Receiver status light solid green
• Receiver status light solid red
• No status light on the receiver
• Receiver double amber flash
• Receiver single amber flash
• Receiver status light solid amber
• Receiver single pink or white flash
• All Hive thermostat and receiver states on one page