Hive thermostat and receiver: what its lights and messages mean

On Hive heating the lights that matter are on the receiver, the white box by your boiler or hot water tank, not on the thermostat. Its top-right status light tells you whether the receiver can talk to the thermostat and the Hive Hub: green is connected, red has lost the thermostat, amber, pink or white are pairing, and no light at all means no power.

The status light is top right on the receiver. A single-channel receiver (heating only, fitted to combi boilers) and a dual-channel receiver (heating and hot water, conventional boilers) use the same status colours. The thermostat itself shows words such as ‘No Signal’.

1. Receiver status light solid green

   The receiver is connected to both the Hive Hub and the thermostat. It now works online through the Hive app and locally from the thermostat on the wall.

   Hive single- and dual-channel receivers. Hive gives no step for this.

2. Receiver status light solid red

   The receiver has lost its connection to the thermostat.

   Hive single- and dual-channel receivers. 2 steps from Hive on its page.

3. No status light on the receiver

   The receiver has no power.

   Hive single- and dual-channel receivers. 1 step from Hive on its page. About wiring or power: only Hive’s own instruction is repeated.

4. Receiver double amber flash

   The receiver is searching for your Hive Hub.

   Hive single- and dual-channel receivers. 1 step from Hive on its page.

5. Receiver single amber flash

   The receiver has found the hub and is now ready to pair with the thermostat.

   Hive single- and dual-channel receivers. 3 steps from Hive on its page.

6. Receiver status light solid amber

   The receiver timed out of pairing mode. It waits 40 minutes; if pairing has not finished by then, the status light turns solid amber.

   Hive single- and dual-channel receivers. 1 step from Hive on its page.

7. Receiver single pink or white flash

   The receiver is searching for a thermostat to go into standalone mode. Paired this way, the thermostat works on its own and not through the Hive app.

   Hive single- and dual-channel receivers. 1 step from Hive on its page.

8. ‘No Signal’ on the thermostat

   The thermostat has lost its connection to the receiver. The Hive app may also show your heating as ‘offline’.

   Newer Hive thermostats, including touch-screen models and the Hive Thermostat Mini. 4 steps from Hive on its page.

Find a light, symbol or code on any maker’s thermostat →