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Virgin Media Hub 3 lights: what each colour means

6 light states of the Virgin Media Hub 3, from Virgin Media’s own page What do the lights on my Hub mean?. It has WiFi, internet and phone lights, a power light at the base, and a light on each Ethernet port. Virgin Media says the Hub 3 usually has just one light on (power); the others light up now and then.

  1. Power

    Power light steady white

    The hub is powered on. This is the normal look of a working Hub 3.

    Virgin Media’s page gives no step for this light.

    Source: What do the lights on my Hub mean? (Virgin Media), checked 2026-09-29.

  2. Power

    Power light flashing white

    The hub is powering up; after that the light should stay white.

    Virgin Media’s page gives no step for this light.

    Source: What do the lights on my Hub mean? (Virgin Media), checked 2026-09-29.

  3. WiFi

    WiFi light flashing, then green for a few minutes

    Normal start-up: the WiFi light flashes at power-up, stays green for a couple of minutes while the hub connects, then turns off. It may also flash green when the WPS button is used.

    Virgin Media’s page gives no step for this light.

    Source: What do the lights on my Hub mean? (Virgin Media), checked 2026-09-29.

  4. Internet

    Internet light flashing, then green for a few minutes

    Normal start-up: the internet light flashes when you turn on the hub, stays green for a few minutes, then turns off.

    Virgin Media’s page gives no step for this light.

    Source: What do the lights on my Hub mean? (Virgin Media), checked 2026-09-29.

  5. Internet

    Internet light flashing green (later)

    The hub may be installing a software update.

    Virgin Media’s page gives no step for this light.

    Source: What do the lights on my Hub mean? (Virgin Media), checked 2026-09-29.

  6. Phone

    Phone light on after start-up

    The phone light flashes at switch-on, stays green for a few minutes, then turns off. If it comes on later, there may be an issue with the phone network.

    What Virgin Media says to do

    1. Virgin Media’s general advice for any hub problem: turn the hub off and on again and check the cables are plugged in firmly; if that doesn’t help, run its broadband connection test.

    Source: What do the lights on my Hub mean? (Virgin Media), checked 2026-09-29.

Other Virgin Media hubs

The same colour can mean something else on another Virgin Media hub, so check the name on your hub’s label.

Sources

Virgin Media’s own pages only, read on the date shown. Nothing here comes from third-party router-light sites.

Find a light by colour on any provider’s hub →