Plusnet Hub Two lights: what each colour means

Plusnet’s Hub Two has one status ring on the front. Plusnet’s own help page for router lights refused our request (see below), so this page follows Plusnet’s published transcript of its Hub Two help video, which goes through every colour.

7 light states of the Plusnet Hub Two, from Plusnet’s own page Help with your broadband connection and understanding the Hub Two lights (video transcript, PDF). It has one status light.

1. Blue light

   Your hub is working fine.

   What Plusnet says to do

   1. If you can’t get online, turn your phone or laptop off and on again.

   Source: Help with your broadband connection and understanding the Hub Two lights (video transcript, PDF) (Plusnet), checked 2026-09-29.

2. Green light

   The hub is setting up.

   What Plusnet says to do

   1. Leave it for 5 minutes; it should then turn blue.
   2. If it doesn’t, turn the hub off and on again.

   Source: Help with your broadband connection and understanding the Hub Two lights (video transcript, PDF) (Plusnet), checked 2026-09-29.

3. Orange light

   You’re connected to broadband but your account might not be switched on yet.

   What Plusnet says to do

   1. Wait until after midnight on the day Plusnet switches your broadband on.
   2. Failing that, a factory reset may fix it: press a paper clip into the reset hole on the back and wait 5 minutes.

   Source: Help with your broadband connection and understanding the Hub Two lights (video transcript, PDF) (Plusnet), checked 2026-09-29.

4. Flashing orange light

   There’s a problem with your broadband line.

   What Plusnet says to do

   1. Check the broadband cable and the microfilter are plugged in correctly.

   Source: Help with your broadband connection and understanding the Hub Two lights (video transcript, PDF) (Plusnet), checked 2026-09-29.

5. Red light

   Your router may have a hardware fault.

   What Plusnet says to do

   1. Turn it off and on again; if that fails, factory-reset it with a paper clip in the reset hole on the back.
   2. Still red? Contact Plusnet.

   Source: Help with your broadband connection and understanding the Hub Two lights (video transcript, PDF) (Plusnet), checked 2026-09-29.

6. Pink light

   The hub has gone into bridge mode: it is set to work as a modem only.

   What Plusnet says to do

   1. If you didn’t mean to do that, factory-reset the hub with a paper clip, or change the setting back in the hub manager.

   Source: Help with your broadband connection and understanding the Hub Two lights (video transcript, PDF) (Plusnet), checked 2026-09-29.

7. No light

   The hub has no power.

   What Plusnet says to do

   1. Check it is switched on at the wall and the power switch on the back is pressed in; push all cables in firmly.

   Source: Help with your broadband connection and understanding the Hub Two lights (video transcript, PDF) (Plusnet), checked 2026-09-29.

Find a light by colour on any provider’s hub →