Bose QuietComfort Ultra Earbuds lights: what each colour and pattern means

The case is getting ready to show the earbuds’ battery status. It blinks white for about 5 seconds when you open the case or put the earbuds in, then shows the battery.

Applies to: Earbuds light (inside the case). What you see: white, flashing or blinking. What it reports on: the earbuds.

Bose Support gives no step for this light; the meaning above is all it says.

On the earbuds light inside the case: the earbuds are fully charged. On the charging case light on the front: the case is charged, between 34% and 99%.

Applies to: Earbuds light (inside) and charging case light (front). What you see: white, on for a few seconds, then off. What it reports on: the earbuds or the case.

Bose Support gives no step for this light; the meaning above is all it says.

The case is fully charged: 100% and plugged in.

Applies to: Charging case light (front). What you see: white, steady (solid). What it reports on: the case.

Bose Support gives no step for this light; the meaning above is all it says.

On the earbuds light inside the case: the earbuds are charging. On the charging case light on the front: the case has a low charge, between 10% and 33%.

Applies to: Earbuds light (inside) and charging case light (front). What you see: orange or amber, on for a few seconds, then off. What it reports on: the earbuds or the case.

Bose Support gives no step for this light; the meaning above is all it says.

The case is charging.

Applies to: Charging case light (front). What you see: orange or amber, steady (solid). What it reports on: the case.

Bose Support gives no step for this light; the meaning above is all it says.

The case needs charging: less than 10% left.

Applies to: Charging case light (front). What you see: orange or amber, flashing or blinking. What it reports on: the case.

What Bose says to do

1. Charge the case.

On the earbuds light inside the case: an error. On the charging case light on the front: either the case battery is critically low, or there is a hardware error in the case.

Applies to: Earbuds light (inside) and charging case light (front). What you see: orange or amber and white, switching between two colours. What it reports on: pairing, reset or an error or the case.

What Bose says to do

1. Earbuds light: contact Bose customer service.
2. Case light: charge the case now; if it is a hardware error, Bose says to replace the case.

A software update is being installed: the earbuds’ firmware on the inside light, the case’s software on the front light.

Applies to: Earbuds light (inside) and charging case light (front). What you see: white, flashing or blinking. What it reports on: pairing, reset or an error.

Bose Support gives no step for this light; the meaning above is all it says.

Ready to connect: the earbuds can be paired with a phone or other device.

Applies to: Earbuds light (inside the case). What you see: blue, flashing or blinking. What it reports on: pairing, reset or an error.

Bose Support gives no step for this light; the meaning above is all it says.

Connected to a mobile device.

Applies to: Earbuds light (inside the case). What you see: blue, on for a few seconds, then off. What it reports on: pairing, reset or an error.

Bose Support gives no step for this light; the meaning above is all it says.

The device list has been cleared. If it blinks white twice, then blinks blue slowly and turns off, the earbuds have finished rebooting.

Applies to: Earbuds light (inside the case). What you see: white, flashing or blinking. What it reports on: pairing, reset or an error.

Bose Support gives no step for this light; the meaning above is all it says.