Nespresso Vertuo Creatista: what the lights mean

What Nespresso says to do

1. Check that the water tank is full.
2. Fill the water tank and press the coffee or steam button to restart the process.
3. Descale if necessary.

What Nespresso says to do

1. If you were making a coffee: unlock the handle and open the machine head to check that a fresh, undamaged capsule is in the correct position; check that the handle is in the ‘locked’ position; check that the water tank is full.
2. If you were descaling, emptying or cleaning: check that the capsule has been ejected and that the handle is locked.
3. If you were programming a volume: check and insert a capsule.
4. If it persists: unlock the handle and open the head, replace the capsule if needed, unplug the machine for 10 seconds, plug it back in, close the head and press the button to turn it on, then again to brew.
5. If the problem persists, call Nespresso.

If that does not fix it: how to contact Nespresso.

What Nespresso says to do

1. Unplug the machine, wait 10 seconds, plug the machine in, wait 10 seconds, then press the Steam button.

What Nespresso says to do

1. Descale the machine. Nespresso suggests cleaning the steam wand tip first.
2. Fill the water tank with potable water to the descale line and add 2 units of Nespresso descaling liquid; empty the drip tray and capsule container; put a container of at least 2 L under the coffee outlet.
3. Turn the machine on, open, close and lock the lever, then press the Steam button and the Milk Temperature button together for more than 5 seconds, and press the Steam button to begin the steam and coffee descale cycle.
4. When it finishes, rinse and refill the tank to MAX with fresh water and press the Steam button to run the rinse cycle.

What Nespresso says to do

1. Complete a descale cycle; the steps are the same as for the blinking descaling alert above.
2. If the milk cycle still does not start, check that the water tank is in place, that the steam tip is not blocked and the wand is lowered, and that no coffee is brewing: steam only starts after the coffee has finished.

What Nespresso says to do

1. Fill the milk jug to the max line with fresh potable water and lift the steam wand into it.
2. With the machine on, press and hold the Steam button for 3 seconds to start the clean cycle.
3. When it is complete, lift the wand, remove the jug, then empty and rinse the jug.
4. If the tip is blocked, unscrew it and clear each hole with the steam wand cleaning tool kept under the water tank.

What Nespresso says to do

1. If coffee is flowing normally, nothing is wrong.
2. If you did not mean to clean, descale or empty it, push the button to stop it.
3. If it is still blinking, leave descaling mode by pushing and holding the button for at least 7 seconds.
4. If the problem persists, call Nespresso.

If that does not fix it: how to contact Nespresso.

What Nespresso says to do

1. Give it a few seconds; the coffee flow takes time to start while the barcode is read.
2. Check that a fresh capsule is in the correct position and the handle is locked, then push the button.
3. Fill the water tank and push the button to start.
4. If it still blinks, turn the machine off by pushing the Coffee button for 3 seconds, push it again to turn it on, and wait about 20 minutes for it to cool down after extensive use.
5. If it will not turn off, leave descaling mode by pushing the Coffee button for at least 7 seconds.

What Nespresso says to do

1. Check that the Coffee lever is properly locked.
2. To brew, check that a fresh capsule is in the correct position, lock the handle and push the button.
3. To clean, descale or empty the machine, make sure there is no capsule inside, close and lock it, then push the button.